Vacation Troubleshooter: Expedia promised a refund last October, but exactly where is it?

Pricey Vacation TROUBLESHOOTER: I booked a KLM flight by means of Expedia very last year. KLM canceled the flight since of COVID in October. Expedia informed me to wait 12 months for a refund. When no refund arrived, I contacted Expedia.

Expedia claims KLM refunded me, even although I paid Expedia. KLM promises they refunded Expedia, which then must have refunded me.

Soon after some back and forth, Expedia told me to call my financial institution. I contacted Chase, my credit score card corporation, to dispute the costs, but it was way too late.

Expedia has stopped responding to my requests for a refund. I have proof of all communications. I want Expedia to refund me for the volume of the flight. I am out of selections given that Expedia, KLM and Chase reported they just cannot do everything. Can you enable me get my $427 back?

— Eric Aird, Zurich, Switzerland

Respond to: You must have received a prompt refund. Office of Transportation polices govern your ticket if you used Expedia in the United States. The regulations have to have the airline to difficulty a refund in 7 small business times if you paid out by credit card, and 20 days if you paid by dollars or examine. Europe has comparable principles.

I’ve reviewed the paper path concerning you and the different functions — Expedia, Chase and KLM. What a tangled net. You are suitable, they are blaming each and every other.

So, who is finally liable for your refund? Your online journey agency, Expedia. It took your cash and agreed to act as your agent in purchasing the flight. Immediately after KLM canceled your flight, Expedia ought to have ensured that you experienced a lightning-rapidly refund. It should not have passed you off to KLM.

And, what about your credit score card? A Chase agent instructed you that also a great deal time had passed amongst your obtain and your charge-again ask for. That’s nonsense. Credit history card firms can assistance their customers if they want, but they choose to cut off all requests following 60 days. They claim that the Truthful Credit rating Billing Act, the law that shields credit rating card buyers, will not allow them to dispute promises a lot more than two months previous. But, the legislation doesn’t avoid banks from dealing with older disputes.