Travel Troubleshooter: Allegiant Air left my home airport. What do I do with this credit rating?

Dear Vacation TROUBLESHOOTER: I not long ago experienced to cancel a flight on Allegiant Air right after obtaining an accident. The airline despatched me a voucher for $117. Soon right after that, Allegiant declared that it was discontinuing provider to our property airport, Cleveland Hopkins Intercontinental Airport. I’m specified I will not be able to use this voucher.

I have sent Allegiant a few well mannered e-mails asking for a refund, but it isn’t responding. Could you assistance me get a refund?

— Bruce Sidaway, Independence, Ohio

Remedy: You canceled your flight, so Allegiant did what it was necessary to do — it supplied you a voucher for the quantity of your ticket.

But in late 2021, Allegiant mentioned it would finish its operations at Cleveland Hopkins Worldwide Airport, citing bigger expenditures of serving that marketplace. When an airline pulls out of a sector, you are in a gray space when it will come to the purchaser security guidelines. There is no need underneath the Office of Transportation regulations to refund your ticket. But as a practical make a difference, airlines will usually offer you a refund when they no more time provide a spot.

Your circumstance was a little uncommon due to the fact Allegiant did not answer to your e-mail. I wondered why. They ended up short and polite — and they were addressed directly to the vice president of operations. I think that was the challenge. For requests like this, you are improved off likely by way of the Contact Us page on the website at www.allegiantair.com/contactus. Only right after that should really you have escalated your situation to just one of the Allegiant executives on my buyer advocacy web-site at www.elliott.org/corporation-contacts/allegiant/.